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Returns And Refunds

 

Returns Policy

We would like you to have complete peace of mind when buying products from ADRO.in. You can return all items within 7 days of receipt for a full refund of the item purchased with no questions asked. This excludes items purchased on sale or using a promotional discount code. The refund amount will be credited back to your ADRO  account as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within 30 days of receipt and you will be refunded after the items have been inspected by us.

Some additional guidelines:

  • Within the first 7 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use. 
  • Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service. 
  • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
  • You can inform us within 7 days of receiving the parcel by writing to us at info@adro.in. Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

 

Please make sure that the following address is clearly printed/written on your returns parcel with the ADRO order # in cases of both pickup and self shipping, Please also include the original invoice as proof of purchase with the return.

The Returns Desk,
#658, Ground Floor,
17th D Main Road,
6th Block Koramangala,
Bengaluru- Karnataka (560095)