1. We provide hassle-free returns and exchanges for seven days following the date of delivery, plus an additional five to seven days for the returned item(s) to reach us. In addition, we provide reverse pickup services. No matter how many items are in an order, a reverse shipment cost of Rs.100 will be deducted at the time of a refund. As a result, if an order includes numerous items, only one deduction of Rs.100 will be applied to the entire order rather than to each piece of apparel separately.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. For COD items, a store credit will be sent to your registered email address or contact number within 1-2 working days following the day of return collection.
4. Please send back your item(s) in the same condition as they were shipped in. A refund won't be given if the products are returned in bad shape or are obviously used.
5. Please give the refund processing and the time it takes for the money to appear in your bank account a total of seven days. PLEASE NOTE THAT ONLY PREPAID ORDERS AND ONLINE PAYMENTS MADE ON OUR WEBSITE ARE ELIGIBLE FOR A REFUND OR BANK TRANSFER.
6. For payments made using the COD option, you will receive store credit that is equal to the amount you paid and can be applied whenever you like.
7. The cost of shipping is not refundable.
8. You can contact us about any problems using our customer care site or by sending an email to info@adro.in; we'll be pleased to assist. Send us a message on Instagram at @adroindia for a quicker response. Additionally, you can whatsapp us at +91 9741430033. All inquiries will be answered from Monday through Saturday, 10 am to 6 pm. The following day, all open issues will be resolved with a priority.
9. Order cancellations are only permitted up until the point at which the package has not left our warehouse.
10. We do not accept returns on specific product categories, including but not limited to accessories, masks, boxers, briefs, trunks, and perfumes in order to maintain rigorous cleanliness standards for our items. ADRO has the right to change the items or categories to which this policy would apply at any time and without previous notification.

REFUNDS FOR GIVEAWAY DEALS

Any purchases made during a BOGO Sale (Buy 1 Get 1 Free), LAST CHANCE SALE, or other similar events that feature free products are not eligible for returns.

SELF-SHIPPING OF ORDERS FOR RETURNS:

If your pin code cannot be used for a reverse pick-up, you will need to courier the item(s) to the location listed below:

ADRO WAREHOUSE

#9, Raja Bhavan, 1st & 2nd Floor,

12th 'A' Main, Krishna Road, Kodichikkanahalli Main,

 Bommanhalli, Bangalore, Karnataka, 560068

Please make sure the things are packaged safely to prevent loss or damage during transportation, and that the packing includes the ORDER ID and registered cellphone number. All products must be brand-new, unopened, and complete with all of their original tags and packing. The full money, plus INR 100 (in lieu of courier fees), will be reimbursed to your bank account in the event of Prepaid orders and in the form of shop credit (gift cards) in the case of COD orders within 48 hours of receiving the product(s).

PLEASE NOTE: Since The Professional Couriers are unreliable and the parcel won't be accepted at the warehouse, we kindly ask that you refrain from using them for self-return. Please make sure that your courier fees do not go beyond the specified limit. 'Speed Post' is a courier service that we advise using. The largest postal network in India is operated by Speed Post, a company controlled by the Indian government.

TERMS AND CONDITIONS

1. The customer's submitted bank account information will be final, and the brand will not be held liable for any errors in the information.
2. If you have gotten an SMS or EMAIL informing you that your order has been delivered but you haven't received it, please email or call us within 24 hours.

Contact information:

Email:  info@adro.in

Phone: +91 9741430033

1. While the product(s) are in the customer's possession, they must be handled with the greatest care. The item(s) must be returned in the same condition as when it was delivered, including all packaging, documentation, and instructions.
2. If the customer believes that the product does not meet the standards at the time of delivery, they must contact us as soon as possible via our email info@adro.in with information about the product and any damage it may have within 1 day of receiving the products. We will then provide the customer with instructions.
3. Upon receipt of the returned item, we will thoroughly inspect it and, within a fair amount of time, send the client an email informing them of their right to a refund (if any). In any instance, we try to complete the refund within 30 working days of the day we notified the consumer through email that they were eligible for one.

 

General questions about returns:

Q.What should I do if do not have an original package?
A.In case original packing is not available, you can use any packing material strong enough to hold the product. Please seal the parcel.
 
Q.Is courier person aware what product he is picking up or where it is to be delivered?
A.Courier person may not have information about the product and delivery location, hence request you to mention warehouse address on parcel.
 
Q.Will courier give provide me acknowledgement copy?
A.Courier person will provide you Reverse AWB against the parcel.
 
Q.What should I do if I’m unable to print label?
A.If you are unable to print label, request you to write the address and do not forget mention order no.

For Returns and Exchange Click Here

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